Job Description
Ensure exceptional customer experience and maintain long-term client relationships. Perfect for someone passionate about customer satisfaction.
Key Responsibilities
• Manage customer relationships post-sales
• Handle customer queries and complaints
• Ensure timely resolution of issues
• Conduct customer satisfaction surveys
• Coordinate with internal teams for service delivery
• Maintain customer database and records
• Identify upselling and cross-selling opportunities
Required Skills & Qualifications
• Excellent customer service skills
• Strong problem-solving abilities
• Empathetic and patient personality
• Good communication skills in English and Hindi
• Proficiency in CRM software
• Graduate degree required
Perks & Benefits
• Competitive salary with incentives
• Health insurance coverage
• Regular training programs
• Career advancement opportunities
• Supportive work culture